Business Intelligence
An enterprise that is moving toward higher maturity levels uses performance management, reporting and analysis, and data warehousing to establish a common overview of the company’s business processes. The enterprise also provides qualitative and quantitative benchmarks to measure and track enterprise efficiency and to improve planning and forecasting. Business intelligence ties together financial, operational, sales, and human resources information to help people make better-informed decisions. The technology that supports business intelligence spans across APIO and BPIO.
Quest provides a Business Services Management solution designed to deliver all of these in either a domain-specific or a rolled up view, meaning you can aggregate from a many-to-many and/or many-to-one relationships. SLOs are assigned SLAs and business metrics to each service where the end user can assess the "rollup" impact of a technology incident. Incidents are correlations of monitoring events that can come from a multitude of technology monitors. Assessing the impact of an incident on a service can be any of:
- Identifying all of the components in a rollup service that could be affected by an event
- Identifying whether disconnected events and alarms are related by common services
- Identifying which end users are using applications that generated the events
- Prioritizing event handling of IT components based upon the criticality of the rollup service
Foglight also provides automated discovery to continuously identify the IT components that can participate as part of a service along with creating default SLOs based upon end user dependencies. All of these services, their SLAs, and event impacts are presented using executive dashboards, clearly showing the delineation between service compliance and the underlying events associated with that service.
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